Shipping Policy

• standard shipping (4-6 working days); $6 for orders under $49; free for orders over $49
• self-collection from our warehouse*, and
• same-day delivery; $25 

Please note that Ninja Van does not deliver our orders on Sundays, Mondays or Public Holidays. Our daily order processing cut-off time is 11am. All orders after 11am will be processed the next business day (Mon-Fri).

Please note: To avoid shipping delays, please provide a local contact number when prompted upon checkout. If there is a failure in delivery, Ninja Van will attempt a second delivery free of charge. If this delivery is unsuccessful, your parcel will be returned to us and we will then contact you - you may choose to do a self-collection from our warehouse at this point, or pay for re-delivery. (Re-delivery costs will vary by parcel dimensions.)

Please note that while we will do everything in our power to use the best service we can find and make sure your delivery runs smoothly, the delivery component is out of our control. You may provide instructions to our courier if no one is home, we'll pass the information on to the courier.

*If you've chosen to collect your order from our warehouse, you can find our address, phone number and opening hours in the order confirmation email. Please note that there won't be someone available to install or demonstrate your purchase.

International Shipping

We ship around the world with DHL Express and Registered Mail. In our experience, DHL Express is an incredibly reliable service provider and shipments are handled by DHL Express personnel from beginning to end. Of all the couriers that we have access to in Singapore, DHL is the fastest shipping option humanly possible. We have found that local in-country postal services (Registered Mail) can be less reliable than DHL Express and delays should be expected.

How much will it cost?
When you reach the checkout page of our website, prices for your selected country will be shown. If you aren't seeing a DHL Express option, please double check your post code and address.

How long will it take?
DHL Express transit times are typically 1-4 business days globally, from dispatch date and we aim to dispatch all orders within 1 business day. Registered Mail transit times are shown at check out, but based on our experience, please expect delays.

Please note that estimated transit times are based on efficient processing at local customs checkpoints. Any delays at customs is solely accountable to the local customs operations and it completely beyond the control of DHL, the postal service provider and Plane Pal Asia.

Will I have to pay import taxes and/or duties upon delivery?

For orders sent by Registered Mail, the shipping cost generally includes prepaid taxes and duties so there should be no additional payment required upon delivery. Please note that each country's local postal service handles import taxes and duties differently and you may be requested to pay additional fees and charges. If you do, please let us know so that we can update this page for the benefit of other customers.

For orders sent by DHL Express, the shipping cost excludes taxes and duties applicable in the destination country and these will be charged to you, by DHL, upon delivery. Please note that import taxes and duties are the sole responsibility of your country's customs department and we have absolutely no control over the amount nor payment methods applied.